FAQ

Frequently Asked Questions

Yes. We work directly with all insurance companies to manage claims, and take the headache out of the restoration process. It is worth stating: our first priority in this process is the customer, even when working through insurance claims.

Can TIPTOP Restoration store my goods during the restoration process?

Yes. TIPTOP Restoration boasts impressive storage capabilities during the restoration process. We pick-up, and transport your goods to the storage location, and return them upon completion. No need to rent storage units or a moving truck. We handle it.

What areas of California do you serve?

TIPTOP Restoration presently serves the following counties: Los Angeles, Ventura, Orange, and Riverside. We are constantly growing and expanding our service areas. No matter where you are, we can help you begin the process of restoring your home.

What causes water damage?

Water damage occurs for a variety of reasons. Excess water in your home may be the result of natural disasters, such as storms or floods, or problems in the plumbing system: burst pipes; growing leaks.

What should I do after a flood, sewage or water leak?

Contact TIPTOP Restoration. Time is of the essence in such scenarios as mold begins to form after 24 hours, and we are available 24/7 to address all water problems. The longer water sits, the more opportunity it has to wreak havoc on wood, walls and carpet.

How can I prevent water damage?

Proper maintenance and care for your water appliances, including hot water heaters, will help prevent many water damage issues. If you have a septic tank, regular inspections will allow for peace of mind. In older homes, plumbing fixtures should be inspected on occasion to address any potential problem areas.

What is a crawlspace and how do I repair it?

Your crawlspace is the area below your home that technicians and skilled trade professionals access to address plumbing and electrical needs. If this area has standing water, or becomes flooded, please call us 24/7. These issues are best left to trained professionals.

What are some common effects of water damage?

Excess water in your home has the potential to create a variety of problems. Property can be severely damaged, decreasing property value. In some instances, the structure of the home may become compromised. Water damage remediation services can cost thousands of dollars, therefore the issues should be addressed immediately.

What are some side effects of mold?

Mold and mildew can cause many problems. The most urgent concerns involve respiratory and other health issues. It can also destroy furniture, drywall, and wood, greatly decreasing property value. Additionally, it serves as a catalyst to unwanted bacteria, mites, rodents, roaches, and other pests.

How long does it take to repair water damage?

This is a popular question, and the simple answer is: it varies. Some jobs are relatively simple and don’t require more than extraction and restoration. Others may require more extensive deconstruction and reconstruction. Our service pros are able to answer these questions once a scenario has been assessed.

What do I do after a house fire?

After ensuring everyone is safe, and the fire department has completed their work: Call us! We have professionals standing by 24/7 to meet your needs. We will board and tarp any exterior structures that have been damaged in the fire to secure your home or business, then engage your insurance company to begin the restoration process.

Do you repair smoke damage?

Yes. We restore anything having to do with fire, smoke, and water damage. This includes dust and chemical particles that remain after a fire has been extinguished. If there has been smoke without fire, we can remediate that smoke damage as well.

Does TIPTOP offer emergency services?

Yes. We are available 24/7 to address customer needs. We have service technicians who are on call and ready to respond any time, day or night.